This online pharmacy e-commerce website is owned and operated by International Medical Company for its pharmacy retail division trading as “Kulud Chain of Pharmacies” fully registered and licensed in the State of Qatar.
Our aim is to extend the quality of service we provide to our customers not only at our branches but also within reach at the safety and convenience of your home in just one click.
By using this service, as our valued customer, you are confirming that you understand and agree to be legally bound by these Terms and Conditions such as but not limited to User Agreement, Order & Cancellation and Privacy Policy. If you do not agree to these terms, do not use the website.
These terms and conditions solely apply to the usage and access to our Online Kulud Pharmacy e-commerce website www.kuludonline.com This website may contain external links to other third party websites or related services other than www.kuludonline.com. However, these external links are just added information or services to you for convenience and does not bind IMC and/or Kulud Chain of Pharmacies of any third party liability and/or representation of any kind.
Please read these terms and conditions carefully before accessing and/or ordering any products and/or medicine from our Website. If you access the Website, and/or further place an order with us, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions, please do not use our Website.
1. ACCOUNT REGISTRATION AND ACCESS
Our customers are granted full access to our online Kulud Pharmacy e-commerce website with the need of creating an account to register your personal details.
2. SECURITY & PRIVACY
Our customers’ security and privacy is imperative to us and we ensure you that we are applying measures to protect it such as but not limited to:
3. PRODUCT PRICING & UPDATES
All prices and fees on this website are in Qatari Riyals (QAR). All prices do not include any other fee or delivery charge unless expressly stated otherwise or will depend on the delivery method you choose and will be added accordingly upon checkout, same will apply for insurance transactions.
We take extra care to ensure that all pricing information on our website is accurate at all times, but occasionally errors may occur due to technical issues that may be out of our hands. In the event that an error has occurred, we will identify the same and will notify you of such error with the steps to resolve it if and when needed.
Please also note that prices and availability or our products and/or medicines are subject to change without any prior notice.
4. PRODUCT LISTINGS & DESCRIPTIONS
While we ensure minimal to zero errors in all the pricing information provided through this website, product listing codes, descriptions, images and/or any other product related usage instructions and specifications may slightly vary from the actual product. This may be due to possible typographical human error and/or otherwise inaccurate description based on the catalogue, leaflet or literature provided by the manufacturers or its agents. In all cases, we will endeavor to recheck, amend and update inaccurate information as possible to provide a more reliable information through this website.
5. PLACING ORDERS
When you place an order for products and/or medicines through this website, we would require personal information that will aid us in processing your orders from dispensing the items in the pharmacies to distributing the same to our in-house distribution team for a 24/7 delivery service to your doorstep.
We encourage our customers to accurately fill in all the required personal details on this website upon checkout to avoid unnecessary delays and inconvenience for the delivery of your purchased products and/or medicines.
In any unavoidable circumstance wherein we are unable to proceed with the delivery of your purchased items due to lack of information and/or wrong information provided by our customers, we will endeavor to get in contact with you to collect the information needed to further process your orders.
Kulud Pharmacy may however at any time decline or cancel your orders should we deem it necessary to require further information for verification purposes before accepting your orders especially in cases where prescriptions and/or sensitive non OTC items are being purchased through this website.
6. TRACKING YOUR ORDERS
Once you have placed your orders through this website and payment has been successfully completed, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. After which, orders will be processed by our pharmacy dispensing team within the 24 to 48-hour window, provided that complete accurate details have been submitted and products/medicines are in-stock. We do not however guarantee same day delivery in any instance, especially during holidays or peak hours of the day.
On certain instances to track your orders, please feel free to call us on +974 33115160
7. CANCELLING OR REVISING YOUR ORDERS
While we believe that our customers have the right to change their mind anytime at their sole discretion, we highly encourage you to do the following steps before confirming your orders with us to avoid unnecessary revisions or cancellations:
Pharmacy |
Telephone |
Kulud Markhiya |
+974 44877784 |
Kulud Al Khor |
+974 44720192 |
Kulud Wakra |
+974 44644866 |
Kulud Mesaimeer |
+974 44694394 |
Kulud Najma |
+974 44351165 |
8. DELIVERY METHODS OF YOUR PURCHASED ITEMS
Kulud Chain of Pharmacies has been operating the biggest 24/7 home delivery fleet in Qatar which ensures a secured and reliable delivery of your purchased goods within the 24 to 48-hour period straight at your doorstep.
9. PAYMENT METHODS
Our online Kulud E-commerce website accepts Credit /Debit Card and Cash on Delivery (COD) payments.
In providing payment card details, you confirm that you are at least (18) years of age and authorized to use the card and authorize us, or our payment service provider, to take payment in full for the items you purchased and any other fees and charges associated to your purchase that becomes due and demandable to us under these terms and conditions.
Purchases through payment cards that has not been paid in full shall be automatically cancelled.
10. PAYMENT RECEIPTS
Our customers will receive an official invoice along with their purchases once it is delivered.
11. LIMITATIONS OF LIABILITY
In no event shall International Medical Company, Kulud Chain of Pharmacies or any of its affiliates, pharmacy employees, directors, agents or suppliers shall be liable to its online customers for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the customer has been advised or otherwise might have anticipated the possibility of such loss or damage arising out of or in connection with the use of this website.
12. APPLICABLE LAW
By using our online e-commerce website, you agree that the terms and conditions stated in this user agreement as well as any disputes arising out of or in connection with the use of this website is governed and construed in accordance with the laws, rules and regulations of the State of Qatar.
13. Warranty
There is no warranty on any product except for devices, which have a warranty period as set by the supplier/brand owner