This online pharmacy e-commerce website is owned and operated by International Medical Company for its pharmacy retail division trading as “Kulud Chain of Pharmacies” fully registered and licensed in the State of Qatar.

Our aim is to extend the quality of service we provide to our customers not only at our branches but also within reach at the safety and convenience of your home in just one click.

By using this service, as our valued customer, you are confirming that you understand and agree to be legally bound by these Terms and Conditions such as but not limited to User Agreement, Order & Cancellation and Privacy Policy. If you do not agree to these terms, do not use the website.

These terms and conditions solely apply to the usage and access to our Online Kulud Pharmacy e-commerce website www.kuludonline.com This website may contain external links to other third party websites or related services other than www.kuludonline.com. However, these external links are just added information or services to you for convenience and does not bind IMC and/or Kulud Chain of Pharmacies of any third party liability and/or representation of any kind.

Please read these terms and conditions carefully before accessing and/or ordering any products and/or medicine from our Website. If you access the Website, and/or further place an order with us, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions, please do not use our Website.

1. ACCOUNT REGISTRATION AND ACCESS

Our customers are granted full access to our online Kulud Pharmacy e-commerce website with the need of creating an account to register your personal details.

• If it is necessary to change the Terms of Use or add or remove any part at any time we will post such changes on www.kuludonline.com.
• It is your responsibility to check the Website for any changes. You agree to be bound by such changes if you should continue to use the website and Services.
• If any future changes are unacceptable to you, you should discontinue using the website and services. Your continued use of the website and services now or following the posting of any such changes will indicate your acceptance of these terms and of any such changes.
• Consent to Use of Data. You agree that we and our affiliates may collect and use technical information gathered as part of our support services. We may use this information, but only to improve our products and services. We will not disclose this information in a form that personally identifies you.

2. SECURITY & PRIVACY

Our customers’ security and privacy is imperative to us and we ensure you that we are applying measures to protect it such as but not limited to:

• Usage of security technology, including firewalls and Secure Socket Layers to protect information submitted through this website.
• We do not have access to your financial information. All payments and transactions completed online are securely transferred directly to your bank processing agents, who securely process your payments on our instructions.
• During your visit to our site we may gather certain personal information that are necessary to set up your account, for purposes of billing, delivery of your purchased products, medicines and/or any queries that you may have. We only keep your information for as long as it is necessary to process your order, process any applicable refunds, and respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
• We will use the information you provide with the sole purpose of administering and providing the goods and/or services upon your request. We will not share your personal information with any organization other than those directly involved in delivering these services, namely our dispensing pharmacy team and our in-house home delivery service.

3. PRODUCT PRICING & UPDATES

All prices and fees on this website are in Qatari Riyals (QAR). All prices do not include any other fee or delivery charge unless expressly stated otherwise or will depend on the delivery method you choose and will be added accordingly upon checkout, same will apply for insurance transactions.

We take extra care to ensure that all pricing information on our website is accurate at all times, but occasionally errors may occur due to technical issues that may be out of our hands. In the event that an error has occurred, we will identify the same and will notify you of such error with the steps to resolve it if and when needed.

Please also note that prices and availability or our products and/or medicines are subject to change without any prior notice.

4. PRODUCT LISTINGS & DESCRIPTIONS

While we ensure minimal to zero errors in all the pricing information provided through this website, product listing codes, descriptions, images and/or any other product related usage instructions and specifications may slightly vary from the actual product. This may be due to possible typographical human error and/or otherwise inaccurate description based on the catalogue, leaflet or literature provided by the manufacturers or its agents. In all cases, we will endeavor to recheck, amend and update inaccurate information as possible to provide a more reliable information through this website.

5. PLACING ORDERS

When you place an order for products and/or medicines through this website, we would require personal information that will aid us in processing your orders from dispensing the items in the pharmacies to distributing the same to our in-house distribution team for a 24/7 delivery service to your doorstep.

We encourage our customers to accurately fill in all the required personal details on this website upon checkout to avoid unnecessary delays and inconvenience for the delivery of your purchased products and/or medicines. 

In any unavoidable circumstance wherein we are unable to proceed with the delivery of your purchased items due to lack of information and/or wrong information provided by our customers, we will endeavor to get in contact with you to collect the information needed to further process your orders.

Kulud Pharmacy may however at any time decline or cancel your orders should we deem it necessary to require further information for verification purposes before accepting your orders especially in cases where prescriptions and/or sensitive non OTC items are being purchased through this website.

6. TRACKING YOUR ORDERS

Once you have placed your orders through this website and payment has been successfully completed, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. After which, orders will be processed by our pharmacy dispensing team within the 24 to 48-hour window, provided that complete accurate details have been submitted and products/medicines are in-stock. We do not however guarantee same day delivery in any instance, especially during holidays or peak hours of the day.

On certain instances to track your orders, please feel free to call us on +974 33115160  

7. CANCELLING OR REVISING YOUR ORDERS

While we believe that our customers have the right to change their mind anytime at their sole discretion, we highly encourage you to do the following steps before confirming your orders with us to avoid unnecessary revisions or cancellations:

• Ensure that the item/product is what your needs require with the quantities;
• Item name and description is exact or similar to the ones prescribed by your physician;
• In case of prescription submitted through our system, the liability of the prescription is under the prescription physician / Doctor.
• If you are in doubt of a product/medicine, contact your physician or consult one of our highly skilled pharmacists through calling one of the following kulud pharmacies:

8. DELIVERY METHODS OF YOUR PURCHASED ITEMS

Kulud Chain of Pharmacies has been operating the biggest 24/7 home delivery fleet in Qatar which ensures a secured and reliable delivery of your purchased goods within the 24 to 48-hour period straight at your doorstep.

9. PAYMENT METHODS

Our online Kulud E-commerce website accepts Credit /Debit Card and Cash on Delivery (COD) payments.

In providing payment card details, you confirm that you are at least (18) years of age and authorized to use the card and authorize us, or our payment service provider, to take payment in full for the items you purchased and any other fees and charges associated to your purchase that becomes due and demandable to us under these terms and conditions.

Purchases through payment cards that has not been paid in full shall be automatically cancelled.       

10. PAYMENT RECEIPTS

Our customers will receive an official invoice along with their purchases once it is delivered.

11. LIMITATIONS OF LIABILITY

In no event shall International Medical Company, Kulud Chain of Pharmacies or any of its affiliates, pharmacy employees, directors, agents or suppliers shall be liable to its online customers for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the customer has been advised or otherwise might have anticipated the possibility of such loss or damage arising out of or in connection with the use of this website.

12. APPLICABLE LAW

By using our online e-commerce website, you agree that the terms and conditions stated in this user agreement as well as any disputes arising out of or in connection with the use of this website is governed and construed in accordance with the laws, rules and regulations of the State of Qatar.

13. Warranty

There is no warranty on any product except for devices, which have a warranty period as set by the supplier/brand owner